/ February 24, 2020

How to Become A Help Desk Engineer in 2022: Step by Step Guide And Career Paths

If you’re going to attract quality candidates, you need to set the tone by creating a thorough and accurate set of qualifications on your job description. Again, because these individuals need both soft skills and technical skills, you want to create a task description that highlights both of these requirements. Organizations want you to spend as much time as it takes to make your customer happy but they don’t want your calls to be excessively long because you cannot understand the issue or cannot properly communicate the solution. Good written and spoken communication skills are one of the most important things that managers look for.

  • It helps you to connect with employers who are seeking candidates with the appropriate skill sets.
  • Moreover, with the exponential adoption of mobile devices, there will be a need for more Service Desk Engineers to provide support services.
  • CompTIA A+ – This course introduces learners to computer hardware, software and security implementation, maintenance and support.
  • We are looking for a Help Desk Technician to join our Network Services Team.
  • Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems.
  • According to the BLS, some help desk analysts advance to this position after gaining work experience.

A help desk support professional is often the first point of contact for people who need help using their electronics or network. Some of your responsibilities relate to customer service while others have to do with technical fixes.

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They may also be required to travel to different locations to provide support or to install new hardware or software. Learn to troubleshoot problems with hardware and software, including desktop applications, web sites, and mobile apps. how to become a help desk engineer Repair computers, install software applications, and resolve user questions. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software.

Service providers provide WAN, Internet connectivity, and other services to customers. Usually, VARs advise customers on which service provider and type of connectivity to use for their specific needs. I also know someone who went from being totally broke to becoming a senior network engineer with a 6-figure salary within 24 months. That guy went on to become a systems engineer for some of the top tech giants of the world. Sure, some people choose to stay in entry-level roles (that’s what they claim, but secretly daydream about moving up) for most or all of their careers; nothing wrong with that. But, there are also people who skyrocket through the industry as if they were cruising through outer space. They spend their time helping with little things instead of working on stuff that can directly translate into big-time promotions.

What Does a Help Desk Engineer Do?

Imagine you have just been hired by Simco Financial Services, Inc., to join their Help Desk team. The Director of the I/T Department has identified the need for a new network for the headquarters facility. For the most up-to-date salary information from Indeed, click on the links provided. Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate… Zippia allows you to choose from different easy-to-use Help Desk Engineer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Help Desk Engineer resume is top notch.

become a help desk engineer

A person with lackluster communication will most likely fail at this job. Great technicians are like engineers–never thinking that they know everything and always updating their knowledge. This is particularly important for the help desk because different clients from different industries work with different technologies, so you need technicians who are flexible. Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems.

Future of Service Desk Engineers

A technician must understand the frustration of the customer and be compassionate about how they feel. Empathy is so crucial for the job of a help desk technician because the role is truly one of servicing clients and https://remotemode.net/ reassuring them that their specific problem is understood. Anyone communicating with clients must have this quality, otherwise, they leave customers feeling anxious about how seriously their issue is being handled.

How do I become a good service desk engineer?

  1. Put customers first.
  2. Have business awareness.
  3. Be empathetic.
  4. Have an analytical mind.
  5. Work well under pressure.
  6. Be willing to learn.

We’ve determined that 51.1% of help desk engineers have a bachelor’s degree. In terms of higher education levels, we found that 6.3% of help desk engineers have master’s degrees. Even though most help desk engineers have a college degree, it’s possible to become one with only a high school degree or GED. There are certain skills that many help desk engineers have in order to accomplish their responsibilities.

Mission Forecast for Help Desk Engineer

Respecting your co-workers is also important and helps to foster a positive work environment as we talked about earlier. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you.

become a help desk engineer

When required, this person must be able to escalate properly and hand-off issues for further troubleshooting quickly and efficiently. Your education, certifications and experience help you optimize your resume for help desk positions. While you can emphasize skills like customer service and problem-solving to impress employers, consider highlighting your willingness to learn.

Related to How to Become a Help Desk Analyst: Education and Career Roadmap

In addition, depending on the size or complexity of a project, you can also be involved in a coordinating function. The U.S. Bureau of Labor Statistics projects that the number of jobs for computer support specialists should increase by 17% between 2012 and 2022, which is faster than average compared to growth rates for other occupations. The median annual wage for computer support specialists was $48,000 as of May 2014. Mike Meyers, the Industry’s leading authority on CompTIA Certifications has created a series of 2 courses on Udemy to help learners pass the CompTIA A+ Certification. Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant, and speaker.


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